Clinic Coordinator

Job Description

The Clinic Coordinator will create an amazing Skin Tight impression by politely greeting and
welcoming clients in a helpful and sophisticated manner.

Job Responsibilities

Manage all administrative aspects of front desk and clinic duties.
1. Communication
• Welcome clients either in person, on the telephone or via email and respond appropriately
• Provide detailed phone consultations with goal of booking in-office consult
• Check and return emails, texts from orchid and voicemail messages on vm machine
• Forward all significant messages to manager when appropriate
• Accurately schedule appointments and follow ups according to client’s needs
• Perform confirmation calls for all consultations for the following day and initial to confirm
• Confirm all injectable client bookings and secure with credit card; initial to confirm
• Assure follow up calls from the previous day (clients who received preliminary treatment)
• Resolve client concerns or issues and encourage positive reviews
2. Logistics
• Supervise staff with morning setup. Ensure music is playing, stock coffee bar, turn on TV with Emsculpt
video, light candles, organize brochures, refresh reception area
• Client appreciation sheet and monthly orders (5 client minimum)
• Daily sales report and no show/cancellation report (consults only) must be emailed at he end of the day to
[email protected] (John) [email protected] (Abby) [email protected] (Karli)
and [email protected] (Meg)
• MONDAY-monitor and order supplies and injectables using inventory sheet & email order to
[email protected]
• SATURDAY-Ensure machines and supplies are ready for transport
• Recognize emergencies and swiftly respond using standard operation procedures
• Assist with High Level and Web leads daily3.
3. Sales
• Manage follow up log and motivate Aestheticians to upsell in treatment rooms

Job Requirements

1. Effectively communicates across leadership levels with varying audiences, employees and clientele
2. Able to multitask, strong organizational skills, effectively manage front end of the office and proven
success in leadership roles
3. Superb customer service skills, knowledgeable and passionate about skincare with previous medical spa
experience